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AOL users Click here.
1. When I try to view the videos using Regular Quality, I am not able to see the videos.
Answer: First, make sure you have Java installed. You can get that here:
2.You must enable the Java Plug-in within your browser. To enable the Java Plug-in, follow the steps for your browser below.
Firefox
- Start Mozilla Firefox browser or restart it if it is already running
- At the top of the browser, select the Firefox button (or Tools menu in Windows XP), then Add-ons
The Add-ons Manager tab will open.
- In the Add-ons Manager tab, select Plugins
- Click Java (TM) Platform plugin to select it
- Click on the Enable button (if the button says Disable, Java is already enabled)
Safari
- Launch Safari browser
- Click on Safari and select Preferences
- Click on the Security tab
- Check (select) Enable Java check box
- Close Safari Preferences window
3. I am using a Mac, can I view the videos?.
Answer: Absolutely. You can use our Java based viewer with any browser that supports Java, such as Safari. If you are unable to change cameras using Safari, try using Firefox.
Higher Quality Viewing
In order to use the Higher Quality Viewer, you must be using Windows and Internet Explorer 6.0 or higher.
The first time you log onto the Higher Quality Viewing, you will need to install Active X Controls called Live.cab to uncompress the video stream. Online Doggy states that this is safe to install and will not cause a damage to your machine. Follow the steps below to install these files:
1. Click here to get Live.cab
2. When prompted, click Run or Install twice
3. The first time you try to view the higher quality video, you may get a security warning in your browser saying the Active X Control Live.cab is trying to run on your computer. Click on this security warning and tell it to Allow Live.cab to run.
Windows Vista or Windows 7 users - Click Here for additional steps
If you still experience difficulties, please call us at 303-805-4034. Support is available M-F 8:00am to 5:00pm MST.
(Note: Some firewalls may not allow you to install software or run Active content. Please check with your network administrator to see if this is the case. If so, enjoy using the Regular Quality viewer.)
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