Android Support FAQs.
1. I Have Subscribed to the App, but only see still images or a black screen
This usually means that you are in an area where your phone is not receiving a decent data connection. Even if your phone is showing 3 bars or more, that is indicative of your phone service, not your data service. Best thing to do if you are in one of these areas is to connect your phone to a Wifi connection.
2. How do I get the App on my
Go to the Google Play Store
and do a search for ODoggy. Download and enjoy.
3. I had to subscribe twice to
get the App to work.
Sometimes Google Wallet does
not register your subscription correctly and you may have to
subscribe again. If this happens, email both receipts
from Google to us at
firstname.lastname@example.org and we will refund your second
4. How do I turn off Auto Renewal of
Launch the Google Play Store app.
Tap Menu -> My Apps -> ODoggy and tap on cancel under
where it says Subscribed
***SAMSUNG GALAXY USERS***
Please note there is an update to the app that fixes a bug that was causing the app to crash on Samsung Galaxy devices. Please ensure that you have updated your app to version 1.1 to avoid this trouble.